Terms & Policies
Payments due for your booking:
Deposit - £100 : Due at time of booking to secure your date.
Final balance- Your final payment will be due 1 week before the party.
Your deposit will be deducted from your final balance.
Parties take place at our Camberley & Wokingham salon
Catherine Taylor - Camberley Venue
137 Frimley Road
Camberley
Surrey
GU15 2PS
Catherine Taylor - Holme Grange Venue
Unit 18, Holme Grange Craft Village,
Heathlands Rd,
Wokingham
RG40 3AW
BY PAYING YOUR DEPOSIT AND SECURING YOUR DATE WITH US YOU HAVE AGREED TO OUR TERMS & CONDITIONS
Food:
You may bring your own food or we work closely with 'Luxury Hampers & Platters' who can provide afternoon tea or a childrens grazing platter. We have chosen this `supplier due to their high quality food and service. They are also have a 5 star Food Hygiene rating.
For our Wokingham venue there is also food options available with The Chocolate Cafe.
Catherine Taylor ltd does not hold any responsibility for any food allergies, it is the responsibility of the parent organiser to ensure food is safety catered for the children. Please also ensure your cake is in line with any allergy restrictions of the children attending the party. If you select YES to the food provided option, 'Luxury Hampers & Platters' will contact you to get the food side of the booking secure for you.
OUR POLICIES
Please note that the children must be supervised at all times and the care of all children is the responsibility of the parent organiser.
**Admission Policy:**
Our parties are specifically designed for children aged between 3-13 years old. Each party can accommodate a maximum of 15 children. The duration of each party is an hour and a half. To ensure the safety and wellbeing of the children, we require that they are accompanied by a parent or guardian at all times during the party.
We do not advise parents of party guests to stay during the party due to space however for younger or anxious children this is absolutely fine.
**Booking Policy:**
At the time of booking, a £100 non-refundable deposit is required to secure the date and time of the party. The remaining balance should be paid 7 days prior to the event or cash on the day.
**Cancellation Policy:**
We understand that sometimes plans may change. Unfortunately, if cancellation occurs the deposit will not be refunded due to the preparations already made and holding your date.
Cancellations by Catherine Taylor Pamper Parties: In the unlikely event that Catherine Taylor or her team need to cancel your party, We will refund the amount paid in full or try to find an alternative date for your party.
**Safety Policy:**
The safety of your children is our primary concern. All our staff members are trained in first aid and our venue is equipped with a comprehensive first aid kit. Our venue is designed with children's safety in mind, adhering to all required safety standards.
Please be aware that the responsibility of the children is the parent organiser and we are not responsible for toilet duties.
**Hygiene Policy:**
We pride ourselves in maintaining the highest standards of hygiene. All our tools and equipment are thoroughly cleaned and sanitized before and after every use. Our staff follows strict hand washing guidelines and wears appropriate protective gear during treatments.
**Allergen Policy:**
Disclosure of Allergies:
To ensure the well-being of all children, it is essential to disclose any allergies before the party. This information allows us to take necessary precautions and provide a safe environment for everyone.
Product and Ingredient Information:
Upon request, we are happy to provide a detailed list of all products and their ingredients used during our pamper parties. While our product labels indicate their nut-free status, it is important to note that we cannot guarantee the absence of traces of nuts. We appreciate your understanding and commitment to the safety of all attendees.
Nut-Free Environment:
For the safety of all participants, we kindly request that no food containing nuts be brought to our parties. Despite our efforts to select nut-free products, the possibility of trace elements exists, and your cooperation in this matter is crucial.
Severe Allergies:
In cases of severe allergies, we strongly advise that a parent or guardian be present with the child throughout the entire party duration. This precaution ensures swift and appropriate action in the event of an allergic reaction.
Your cooperation in adhering to these allergy guidelines is greatly appreciated. If you have any concerns or require additional information, please feel free to contact our team. We prioritize the health and enjoyment of all children attending our pamper parties.
**Behavioral Policy:**
We expect all guests to behave in a respectful and appropriate manner towards our staff and other guests. If any child exhibits disrespectful or inappropriate behavior, we reserve the right to end the party early without a refund.
**Privacy Policy:**
We value your privacy and are committed to protecting your personal information. Any personal information provided by our guests will be used solely for the purpose of organizing the party and will not be shared with third parties without explicit consent.
**Food Policy:**
Catherine Taylor Pamper Parties does not provide food for your parties however we do recommend trusted catering companies. We do not take responsibility for any issues with food
Please note that these policies are subject to change and we recommend regularly checking our website for updates.
BY PAYING YOUR DEPOSIT AND SECURING YOUR DATE WITH US YOU HAVE AGREED TO OUR POLICIES, TERMS & CONDITIONS
